Complaints

It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.

As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.

All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easilyaccess them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providingfinancial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us using the information below.


Contacting Us

If you have a complain or any questions about any legal disclaimers or disclosures, please write us by mail here:

37 Calumet Pkwy Suite F101
Newnan, Georgia 30263

or Call us at (404) 597-5662


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NMLS#206798, Georgia Residential Mortgage Licensee #26534, 45 Newnan Station Drive, Suite B, Newnan, GA 30265, Homestar Financial Corporation Branch NMLS #1074746, Georgia Residential Mortgage Licensee #65965

Copyright © 2019. Homestar Financial Corporation NMLS #70864 Georgia Residential Mortgage Licensee #17368. This is not an offer to enter into an agreement or a commitment to lend. Not all customers will qualify. All terms, information, conditions, rates, and programs are subject to change without prior notice. All products are subject to credit and property approval. Not all loan products are available in all states. The rates/APRs or other terms advertised, if applicable, are examples of loan products available as of the date indicated and are subject to change without notice. Certain other restrictions may apply. Homestar Financial Corporation is not affiliated with any government entity.






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